Firstly thank you so much for your assistance in making this trip to Kerala possible. I really appreciate the way your representative Shilpa, helped us to plan and book the trip. She very methodical and clear in the way the deal was closed, she had called me numerous times (mostly on my request, I should add) to finalize the minute details of the trip much appreciated. Also I should add that your representative in Cochin (Sudhir, if i recall his name correctly) was helpful and faciliated contacting the driver and the cab.
I must also add that the cab and the driver did exceed our expectations. The driver was really well behaved and very friendly which made the trip more smooth and enjoyable.
Also Shilpa has called us during the trip multiple times to ensure the things were moving smootly, I really appreciate and congratulate TravelMarg for taking care of us.
Having said so I would like to add the following points, hoping it will help TravelMarg in their future endeavours:
1. It would be wonderful if you can allow the customers to customize the tour plan(like changing the number of days at each location, rather than following a fixed plan, of course the customization has to be done before the trip is finalized and I am no way suggesting it to be changed once the trip is underway as I know that would be logistically impossible.
2. The quality of houseboats: I was supposed to get a delux houseboat, But what I go was pathetic to say the least. The quality, service and the experience was bad, that was a bit upsetting as that part was supposed to be the best moments of the trip, Please check the quality of the houseboats as a "Delux" is promised and what we got was pathetic.
(Our Reply: Thaks for your genuine feedback, we will look into the matter.)
Finally, a satisfyting experience and well done TravelMarg..!!!
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